Privacy Policy

Visit Cozumel S.A. de C.V.

At Visit Cozumel S.A. de C.V. (“Visit Cozumel,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or communicate with us.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Full name, email address, and phone number.

  • Booking Information: Tour date, group size, cruise ship name, and any special requests.

  • Payment Information: Collected securely via our booking platform (e.g., FareHarbor).

  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited (via cookies and analytics tools).

How We Use Your Information

We use your information to:

  • Confirm and manage your reservations.

  • Communicate with you regarding your bookings, updates, and inquiries.

  • Improve our website, services, and customer experience.

  • Process payments securely.

  • Fulfill legal requirements and protect our operations.

We do not sell, trade, or rent your personal information to third parties.

How We Share Your Information

We may share your information with:

  • Booking System Providers: For secure reservation and payment processing.

  • Tour Partners: Trusted service providers such as drivers or guides assisting with your tour.

  • Legal Authorities: Only when required by law or to protect our rights and the safety of our guests.

Our partners are obligated to handle your data safely and responsibly.

Data Security

We maintain physical, electronic, and managerial safeguards to protect your personal information, including:

  • SSL encryption for website data transmission.

  • Secure third-party payment processing.

  • Restricted internal access to your personal data.

While we take strong precautions, no method of transmission over the internet is 100% secure.

Cookies and Tracking

Our website uses cookies to:

  • Enhance user experience.

  • Monitor website traffic and usage patterns.

  • Support marketing and remarketing efforts.

You can control cookies through your browser settings at any time.

Your Rights

You may:

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your information.

  • Opt out of receiving promotional communications.

To exercise these rights, contact us at 📧 hi@visitcozumel.com.mx.

Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Visit Cozumel S.A. de C.V.
📧 Email: hi@visitcozumel.com.mx
📞 Phone: +52 1 987 114 6853